On this page you will find our different options regarding shipping / returns for your product.
Is your country not listed and/or do you have other questions? Please contact our customer service.
Ganymedes is happy to serve you! Read more about our different options below.
For orders within the Netherlands we use the following shipping costs
Ganymedes charges shipping costs on all orders. There is no more free shipping. We have adjusted our rate for sending packages downwards and have included an extra service in our shipping options. You can now choose from DHL and PostNL, but also have your package delivered to a service point.
The shipping costs are as follows: €6.95 for shipping with DHL and PostNL. And for delivery to a service point € 4.95. Service point delivery is available for DHL and PostNL.
It is possible to collect your order in our store, you can indicate “collect in store” during the ordering process.
We will then prepare your order and you will automatically receive a message from our website as soon as you can pick up your order.
It is possible to choose your own desired carrier during the checkout of your order. PostNL and DHL are currently the options.
For orders within Europe, outside the Netherlands, we use the following shipping costs
Germany € 15.00 for parcel post and € 7.75 for letter post.
Belgium € 12.50for parcel post and € 7.75 for letter post.
Luxembourg € 17.50 for parcel post and € 7.75 for letter post.
France € 25.00 for parcel post and € 7.75 for letter post.
Spain € 25.00 for parcel post and € 7.75 for letter post.
Portugal € 25.00 for parcel post and € 7.75 for letter post.
Italy € 25.00 for parcel post and € 7.75 for letter post.
Greece € 25.00 for parcel post and € 7.75 for letter post.
Sweden € 2500 for parcel post and € 7.75 for letter post.
Norway € 25.00 for parcel post and € 7.75 for letter post.
Denmark € 25.00 for parcel post and € 7.75 for letter post.
Finland € 25.00 for parcel post and € 7.75 for letter post.
Ireland € 30.00 for parcel post and € 7.75 for letter post.
Austria € 25.00 for parcel post and € 7.75 for letter post.
Poland € 27.50 for parcel post and € 7.75 for letter post.
Slovenia € 45.00 for parcel post and € 9.00 for letter post.
Slovakia € 35.00 for parcel post and € 9.00 for letter post.
Czech Republic € 25.00 for parcel post and € 9.00 for letter post.
Switzerland € 25.00 for parcel post and € 7.75 for letter post.
Romania € 30.00 for parcel post and € 7.75 for letter post.
Croatia € 32.50 for parcel post and € 7.75 for letter post.
For orders to the United Kingdom we use the following shipping costs
England € 30.00 for parcel post and € 7.75 for letter post.
Delivery service (within the Netherlands)
We offer the possibility to bring the article to you!
However, this is only the case for stargazers.
For stargazers up to an amount of € 999.99 , the costs for bringing are € 50,=
For stargazers from € 1,000,= the costs for bringing are only € 25,=
The advantage of bringing it is that we set up the stargazer and explain it.
This only applies to customers in the Netherlands.
Returns (all countries)
Are you not satisfied with your purchase? Then returns are no problem!
You can return your item within 14 days of purchase. However, your purchase must be neatly packed in the original box! The packaging in which the order is sent must also be in good condition. Unfortunately, the shipping costs for sending your purchase, or returning your purchase, will not be reimbursed.
Upon receipt, Ganymedes will assess the condition of the packaging and the item. Based on our findings we will; either return the amount of the item in its entirety, or return part of it. If the item is neatly packaged, as it was delivered by Ganymedes, we will return the full purchase amount to you.
Other information regarding shipping / returns
Of course we try to send your order as soon as possible, but there are exceptions where a delay cannot be avoided. We ask for your understanding for this.
Orders placed during the weekend will not be shipped until Monday or Tuesday at the latest.
Orders placed on public holidays will be shipped on the next working day after the relevant public holiday.
For other questions about shipping / returns, you can of course contact us.